tag:blogger.com,1999:blog-17320859.post2428110782799625368..comments2023-10-31T02:02:10.136-07:00Comments on Immodest Proposals: Word of the Day (It's Always the Same Word)XWLhttp://www.blogger.com/profile/13646729965929680256noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-17320859.post-5732811216522407292007-04-12T07:10:00.000-07:002007-04-12T07:10:00.000-07:00Not that there's anything wrong with avoiding the ...Not that there's anything wrong with avoiding the riff-raff. I'm not expecting the Lamborghini dealership to start selling the Ford Focus out of a sense of egalitarianism.<BR/><BR/>More on banks -- the front and back of the bank are usually in a struggle against each other. In the branches, when actually trying to provide customer service, operations is nothing but a rule-spouting blowhard trying to screw over the customer. On the operations side, the branches are seen as a huge liability just giving away the bank's hard-earned money. I worked with loss prevention and fraud, who really hated the branches.billhttps://www.blogger.com/profile/16116980864333670109noreply@blogger.comtag:blogger.com,1999:blog-17320859.post-44036819024873283892007-04-12T07:09:00.000-07:002007-04-12T07:09:00.000-07:00This comment has been removed by the author.billhttps://www.blogger.com/profile/16116980864333670109noreply@blogger.comtag:blogger.com,1999:blog-17320859.post-41593792576973863582007-04-12T07:01:00.000-07:002007-04-12T07:01:00.000-07:00The HSBC branch caused fury by saying “not everyon...<I>The HSBC branch caused fury by saying “not everyone in the world is equal”.</I><BR/><BR/>Well, isn't that always the case? You just don't often see a company be so upfront about it. Not that this is news. Banks have been pushing customers away from reps for at least 20 years. There was a major U.S. bank back in the mid-90s that charged customers for speaking to a teller instead of using an ATM. I'm seeing more banking kiosks that instead of a warm body provide phones to call the central help desk number if you have a question or problem. Tellers and customer service reps make their bonuses pushing new services and cold-calling for insurance products, not depositing checks and opening checking accounts. Or, even worse, taking 10 minutes to help someone balance their checkbook.<BR/><BR/>Any bank customer should realize that the more money you give the bank the more free stuff you get. Having worked a few years in banking--both customer side and operations--I can tell you that poor people are mainly tolerated for the service charge fees they generate.<BR/><BR/>On the other hand, I'm sure this policy will appeal to plenty of customers who will appreciate not mingling with the riff-raff.billhttps://www.blogger.com/profile/16116980864333670109noreply@blogger.com